{"id":17522,"date":"2019-01-09T11:35:34","date_gmt":"2019-01-09T11:35:34","guid":{"rendered":"https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/?page_id=17522"},"modified":"2020-02-24T19:22:41","modified_gmt":"2020-02-24T19:22:41","slug":"ecommerce-operations-intern-2","status":"publish","type":"page","link":"https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/jobs\/ecommerce-operations-intern-2\/","title":{"rendered":"eCommerce Operations Intern"},"content":{"rendered":"
[mk_page_section bg_image=”https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/wp-content\/uploads\/2018\/01\/travel.jpg” bg_position=”center center” bg_repeat=”no-repeat” bg_stretch=”true” video_mask=”true” video_color_mask=”#00aeef” video_opacity=”0.7″ min_height=”253″ full_width=”true” bottom_shape_size=”small” sidebar=”sidebar-1″][vc_column][mk_fancy_title color=”#ffffff” size=”39″ font_weight=”bold” letter_spacing=”1″ margin_top=”85″ font_family=”none” align=”center”]ECommerce Operations Intern[\/mk_fancy_title][\/vc_column][\/mk_page_section][vc_row][vc_column][mk_padding_divider size=”18″][\/vc_column][\/vc_row][mk_page_section sidebar=”sidebar-1″][vc_column width=”7\/12″ css=”.vc_custom_1485958573130{border-right-width: 10px !important;}”][vc_column_text css=”.vc_custom_1516963319441{margin-bottom: 0px !important;}”]Job\u00a0Description<\/span><\/strong>
\nTo assist the Online Shop Operations Manager on the day to day tasks, and support the online shop team in order to maximise revenue by providing the best possible ecommerce operation and online customer service.<\/p>\n

Duties<\/b>
\nCustomer Service:
\n<\/u>* To deal promptly and helpfully with customer emails in English and another language
\n* To process refunds when applicable
\n* To monitor the online shops for issues which might deter customers from buying and to suggest ways of combating these issues
\n* Upsell to customers and retain revenue wherever possible in line with our store terms and conditions<\/p>\n

Shop Management & Reports:
\n<\/u>* To maximise the commercial potential of the shops & merchandising to drive sales
\n* To translate and update shop content
\n* E-Commerce research & report writing
\n* To manage shop categories
\n* To become au fait with all aspects of the e-commerce platform and to suggest enhancements to the system
\n* To carry out daily quality checks and to identify and raise any on-site errors or bugs alongside daily and post deployment site checks<\/p>\n

Shop Management:
\n<\/u>* Contribute to the work of the team as required, data entry and checking, problem solving, producing reports and presentations, special requests, etc..
\n* Flexibility and willingness to support managers and team with cover and ad hock tasks including but not limited to; Covering other team member during annual leave when requested, competitor analysis, updating reporting spreadsheets[\/vc_column_text][vc_column_text css=”.vc_custom_1580920800983{margin-bottom: 0px !important;}”]Person Requirements<\/span><\/strong>
\nEducation\/Qualification:<\/u>
\n* Open to graduates
\n* Open to applicants from all degree disciplines<\/p>\n

Essential:<\/span>
\n* Excellent written and spoken English is essential
\n* Excellent organisational skills and ability to prioritise
\n* Excellent Microsoft Office proficiency
\n* Willingness to learn new skills
\n* Customer service experience and the ability to deal with difficult customers<\/p>\n

Desirable:<\/span>
\n* Excellent written and spoken in any of the following would be an advantage but not essential: (Italian, French, Dutch, Spanish, German, Japanese)
\n* Knowledge or having interest in working in eCommerce
\n* Knowledge of tourism in Britain
\n* Sales focused and confident speak with customers over the phone and looking for upselling opportunities[\/vc_column_text][\/vc_column][vc_column width=”1\/12″][\/vc_column][vc_column width=”1\/3″][mk_custom_list margin_bottom=”2″]Quick Info<\/span><\/strong>
\nType:<\/b>\u00a0Graduate Internship – 12 months
\nNo of Vacancies:<\/b> 1
\nSalary:<\/b> \u00a315,000
\nLocation: <\/b>London
\nStart Date:<\/b> April 2020
\nHours:<\/b> Full time (Mon – Fri)<\/p>\n[\/mk_custom_list][vc_column_text css=”.vc_custom_1516963457422{margin-bottom: 0px !important;}”]Company<\/span><\/strong>
\nVisitBritain<\/a>\u00a0is the national tourism agency, a non departmental public body, funded by the Department for Culture, Media and Sport, responsible for promoting Britain worldwide and developing its visitor economy. [\/vc_column_text][mk_padding_divider size=”15″][vc_column_text css=”.vc_custom_1547034697589{margin-bottom: 0px !important;}”]Application Process<\/span><\/strong>
\nApply by sending in your up-to-date CV and a short cover letter highlighting your passion to work in eCommerce and the tourism industry.<\/p>\n

** We advise you to apply early[\/vc_column_text][mk_button dimension=”flat” size=”large” url=”http:\/\/www.studentemploymentservices.co.uk\/jobs-2\/apply\/17525″ margin_top=”14″ bg_color=”#53c1f4″ btn_hover_bg=”#5e5e5e” btn_hover_txt_color=”#ffffff”]APPLY [\/mk_button][mk_padding_divider size=”15″][mk_padding_divider size=”15″][mk_padding_divider size=”15″][\/vc_column][\/mk_page_section][vc_row][vc_column][mk_padding_divider][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[mk_page_section bg_image=”https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/wp-content\/uploads\/2018\/01\/travel.jpg” bg_position=”center center” bg_repeat=”no-repeat” bg_stretch=”true” video_mask=”true” video_color_mask=”#00aeef” video_opacity=”0.7″ min_height=”253″ full_width=”true” bottom_shape_size=”small” sidebar=”sidebar-1″][vc_column][mk_fancy_title color=”#ffffff” size=”39″ font_weight=”bold” letter_spacing=”1″ margin_top=”85″ font_family=”none” align=”center”]ECommerce Operations Intern[\/mk_fancy_title][\/vc_column][\/mk_page_section][vc_row][vc_column][mk_padding_divider size=”18″][\/vc_column][\/vc_row][mk_page_section sidebar=”sidebar-1″][vc_column width=”7\/12″ css=”.vc_custom_1485958573130{border-right-width: 10px !important;}”][vc_column_text css=”.vc_custom_1516963319441{margin-bottom: 0px !important;}”]Job\u00a0Description To assist the Online Shop Operations Manager on the day to day tasks, and support the online shop team in order to maximise revenue […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6189,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17522","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/wp-json\/wp\/v2\/pages\/17522","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/wp-json\/wp\/v2\/comments?post=17522"}],"version-history":[{"count":10,"href":"https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/wp-json\/wp\/v2\/pages\/17522\/revisions"}],"predecessor-version":[{"id":19431,"href":"https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/wp-json\/wp\/v2\/pages\/17522\/revisions\/19431"}],"up":[{"embeddable":true,"href":"https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/wp-json\/wp\/v2\/pages\/6189"}],"wp:attachment":[{"href":"https:\/\/www.studentemploymentservices.co.uk\/staging\/3440\/wp-json\/wp\/v2\/media?parent=17522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}