ECommerce Project & Process Executive

Job Description
Working in a fast-paced environment, managing eCommerce projects, the fulfilment operations for the VisitBritain online shops in order to maximise commercial performance as well as develop the offline business as an additional and steady profit generator.

Some highlights of what the job entails
Warehouse Account Management:
* Managing relations with the warehouse and B2B offline customers as well as suppliers
* acting as the main point of contact for the warehouse
* monitoring warehouse performance across different parameters

Project Management:
* delivering a number of projects of varying sizes that will benefit the business as well as the team
* supporting the launch of a new online shop
* improving internal processes within the team
* further developing the warehouse portal used by the customer service team
* delivering the move of all remaining finance tasks
* setting-up and implementing fulfilment processes for new products

Stock Management:
* manage stock levels within the eCommerce platform; carrying out monthly stock takes and investigating any variances
* checking and verifying the monthly invoices
* delivering excellent customer service to existing and new B2B offline customers and taking responsibility for the offline sales targets
* Working with the product team to grow the number of offline customers

* Performing daily product updates, translating new products and updating the “Special Offers” page.
* Working with the eCommerce Manager to deliver Merchandising and Affiliates strategies.

Support Areas:
* supporting the team with financial and operational processes. Contributing to the work of the team, including data entry and checking, problem solving and delivering quality concise work on time
* liaising with various suppliers on stock deliveries, ensuring a timely turnaround

Person Requirements
* Open to graduates
* Open to applicants from all degree disciplines

* Excellent fluency in written and spoken English is essential.
* Fluency in one of the other following languages is highly beneficial: DE, IT, FR, JAP, ESP, NL
* Customer service experience and the ability to deal with difficult customers is essential
* Knowledge of e-commerce is highly advantageous
* B2B competency in any of the following languages advantageous: DE, IT, FR, JAP, ESP, NL
* Excellent organisational skills and ability to prioritise
* Excellent Microsoft Office proficiency
* CMS experience desirable
* Willingness to learn new skills
* Knowledge of tourism in Britain desirable

* Ability to take the initiative
* Team player with a sense of team spirit
* Ability to build external and internal relationships and partnerships
* Exhibits professionalism
* Ability to plan and prioritise with patience
* Understanding of different cultures in the work environment
* Ability to manage multiple tasks and deliver to deadlines
* Takes responsibility for solving problems
* Emotionally intelligent
* Prepared to challenge and be challenged
* Accountable and responsible
* Communicates effectively and openly
* Listens and hears accurately
* Continually looks for efficiency gains, shares best practice and suggests process improvements

Quick Info
Type: Graduate – Permanent
No of Vacancies: 1
Salary: £25,000
Location: London
Start Date: ASAP
Hours: Full time (Mon – Fri)

VisitBritain is the national tourism agency, a non departmental public body, funded by the Department for Culture, Media and Sport, responsible for promoting Britain worldwide and developing its visitor economy. Their mission is to grow the value of inbound tourism to Britain, working with a wide range of partners in both the UK and overseas. Through their global reach, they aim to increase visitor spend to all parts of Britain and improve Britain’s ranking in the eyes of international visitors.

Application Process
Apply by sending in your up-to-date CV and cover letter highlighting relevant qualifications/experiences required for the role.

** We advise you to apply early